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Author Topic: Private Messages Not Showing in Emails  (Read 358 times)

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Offline NessyTopic starter

Private Messages Not Showing in Emails
« on: February 25, 2014, 12:29:40 AM »
I thought this happened once before, so apologies for not remembering what i did. before I could see the body of the PM in the e-mail. Now all I get is:


Quote
The message they sent you was:



Reply to this Personal Message here: http://elliquiy.com/forums/(etc.)

Which is blankly no preview or message and a click here to see it.

Please help?

Thank you,
Nessy

Offline The Dark Raven

Re: Private Messages Not Showing in Emails
« Reply #1 on: February 25, 2014, 12:31:10 AM »
Mine does that depending on the content or length of the PM sent.  If it's long or has pics, I don't get the message.  If it is short, I get the message in the preview notification in email.

Offline Oniya

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Re: Private Messages Not Showing in Emails
« Reply #2 on: February 25, 2014, 01:31:33 AM »
Check the contents of the PM from Elliquiy.  I've seen this happen when the first character of the email is a non-standard character, such as 'SmartQuotes'.  These characters often show up when someone copy/pastes the content from something like a word processing program (e.g. MSWord or OpenOffice Writer).

Offline NessyTopic starter

Re: Private Messages Not Showing in Emails
« Reply #3 on: February 25, 2014, 01:42:43 AM »
Check the contents of the PM from Elliquiy.  I've seen this happen when the first character of the email is a non-standard character, such as 'SmartQuotes'.  These characters often show up when someone copy/pastes the content from something like a word processing program (e.g. MSWord or OpenOffice Writer).

He just confirmed he copies and past from Word I believe, and now that I look back, most of the other PMs are fine. I copy and past from Word too, sometimes, but I am not sure my whole message is ever a copy paste. Weird.

Offline Oniya

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Re: Private Messages Not Showing in Emails
« Reply #4 on: February 25, 2014, 02:23:38 AM »
It'll only happen when the character that starts the 'missing' part of the PM (this is sometimes the whole PM) is something peculiar to the word processor - i.e., you can't get it when you type in the email/PM form itself.  The most common culprit is a 'curly quote', although some other characters can cause it.

Offline Martee

Re: Private Messages Not Showing in Emails
« Reply #5 on: February 26, 2014, 10:24:51 PM »
I have the same issue and it doesn't seem to be consistent.  To be fair, I have no idea if some people are copy-pasting their messages from elsewhere, but it happens with both short and long messages, and I haven't noticed any obvious odd characters being used. Bit of a bummer though - sounds like there's no real fix.  :-\

Offline Geraint

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Re: Private Messages Not Showing in Emails
« Reply #6 on: February 26, 2014, 11:37:14 PM »
In my experience it's not just word processor characters on the writer's part, but also virtually every quoted response where the quote is on top.  I believe that's because the system here inserts a non-standard character at the start of each quote. (a very large curved left quotation mark). 

It'll only happen when the character that starts the 'missing' part of the PM (this is sometimes the whole PM) is something peculiar to the word processor - i.e., you can't get it when you type in the email/PM form itself.  The most common culprit is a 'curly quote', although some other characters can cause it.
« Last Edit: February 26, 2014, 11:38:58 PM by Geraint »

Offline NessyTopic starter

Re: Private Messages Not Showing in Emails
« Reply #7 on: February 28, 2014, 12:29:07 AM »
Yeah I've seen this off and on a few times, but I have no idea if people are always copying and pasting when that happens. I only know this last case he says he is. It' just frustrating. I don't read the board directly during work, but I sometimes check email.