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Author Topic: Pop Up?  (Read 323 times)

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Offline DemonessOfDeathValleyTopic starter

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Pop Up?
« on: May 21, 2014, 08:54:24 PM »
There's this funky pop up that comes up on my computer every time that I click another heading on E. It has the Mozilla Firefox name at the top, but I'm guessing the addblocker that I'm using prevents it from showing up so it's just a blank page. Does anybody else have this issue? And does anybody know what it is?

Offline Vekseid

Re: Pop Up?
« Reply #1 on: May 21, 2014, 09:00:03 PM »
have you checked your machine for malware?

Offline DemonessOfDeathValleyTopic starter

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Re: Pop Up?
« Reply #2 on: May 21, 2014, 09:59:19 PM »
No. I usually count on my Norton to alert me. How do I check for malware?

Offline Oreo

Re: Pop Up?
« Reply #3 on: May 21, 2014, 11:06:22 PM »
If you can download MalwareBytes (use the free version), and run a scan it should pick out the problems.

Offline DemonessOfDeathValleyTopic starter

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Re: Pop Up?
« Reply #4 on: May 21, 2014, 11:32:32 PM »
Thank you, Oreo. I will try that tomorrow. *Fingers crossed*

Offline AndyZ

Re: Pop Up?
« Reply #5 on: May 22, 2014, 12:26:31 AM »
Try this:

Click the Firefox thing in the upper left, then Add Ons.

In the Extensions area, check for any Extensions you don't recognize and Disable/Remove them.

Tends to help me whenever I start getting those popups.

Offline DemonessOfDeathValleyTopic starter

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Re: Pop Up?
« Reply #6 on: May 22, 2014, 04:40:39 PM »
This actually seems to have cleared up.

During the time I was receiving the pop up, I had another browser open with a movie paused in it. In order to try and watch the movie, I had tried to download an update for the browser's movie streaming capability. And it somehow caused that popup. Once I disabled that update, the pop up stopped.

I am glad that I went ahead and did the malwarebytes thing because it seems to have really helped my computer's performance.

Offline Oreo

Re: Pop Up?
« Reply #7 on: May 22, 2014, 04:48:16 PM »
The Maleware thing is really handy for that. I run mine several times a year.

Offline DemonessOfDeathValleyTopic starter

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Re: Pop Up?
« Reply #8 on: May 22, 2014, 05:19:42 PM »
It certainly helped.

Offline DemonessOfDeathValleyTopic starter

  • For those who are gone.....but never forgotten....
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Re: Pop Up?
« Reply #9 on: May 27, 2014, 03:42:09 PM »
This damned pop up is back. It's not just on E or FireFox anymore. It's now on Chrome. I've done the Malwarebytes thing. I did scan through Norton and I did the extensions thing. I also went through the control panel and uninstalled anything that seemed like it wasn't needed or that was downloaded along with something else. It's annoying and distracting. Plus I noticed that didn't happen until the other day when I tried to watch a movie and download something to watch the movie with.

Now what do I do? :-[

Offline AndyZ

Re: Pop Up?
« Reply #10 on: May 27, 2014, 03:43:16 PM »
Did you try the extensions thing?  Also deleting temporary internet files can be useful

Offline DemonessOfDeathValleyTopic starter

  • For those who are gone.....but never forgotten....
  • Lady
  • Enchanter
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  • Join Date: Nov 2013
  • Location: Somewhere between sleep and awake
  • Gender: Female
  • I remember......
  • My Role Play Preferences
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  • Referrals: 1
Re: Pop Up?
« Reply #11 on: May 27, 2014, 03:47:25 PM »
Yes, I tried the extensions thing. I actually disabled one thing that I thought might be causing it.

How do I delete temp files?

Offline DemonessOfDeathValleyTopic starter

  • For those who are gone.....but never forgotten....
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  • Join Date: Nov 2013
  • Location: Somewhere between sleep and awake
  • Gender: Female
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Re: Pop Up?
« Reply #12 on: May 28, 2014, 11:03:56 AM »
I deleted the temp files and browsing history.

I still get the stupid pop up. I don't get it. It didn't start happening until I tried to download whatever it was that I supposedly needed to watch the movie that day. When I downloaded whatever it was, it didn't even let me watch the movie and now I have that stupid popup and several others I might add. I don't know what to do. I have adblocker on both FireFox and Chrome, I shouldn't be getting ANY pop ups.

Offline AndyZ

Re: Pop Up?
« Reply #13 on: May 28, 2014, 01:01:39 PM »
It must have installed a program.  Run the install again and watch carefully for what else it says it wants to install on your computer, then delete whatever else it put on. (Cancel the install once it asks to put something else on.  It's just a quick way to find out what the program was that it added.)

Offline DemonessOfDeathValleyTopic starter

  • For those who are gone.....but never forgotten....
  • Lady
  • Enchanter
  • *
  • Join Date: Nov 2013
  • Location: Somewhere between sleep and awake
  • Gender: Female
  • I remember......
  • My Role Play Preferences
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Re: Pop Up?
« Reply #14 on: May 28, 2014, 03:04:06 PM »
AndyZ, that is exactly what it did. It had installed this app thing that automatically put the advertisement at the top of pages and caused that pop up. I finally found it. And so far, it seems to be disabled.

A lesson well learned, if something tells me to 'update' something, I will be more cautious about the add ons that are 'recommended'.

Thank you to everyone that posted and helped me out with this. Fingers crossed, this is resolved.  ;D

Offline AndyZ

Re: Pop Up?
« Reply #15 on: May 28, 2014, 03:25:47 PM »
Glad to help ^_^ Sorry it took so long to figure out.

Offline DemonessOfDeathValleyTopic starter

  • For those who are gone.....but never forgotten....
  • Lady
  • Enchanter
  • *
  • Join Date: Nov 2013
  • Location: Somewhere between sleep and awake
  • Gender: Female
  • I remember......
  • My Role Play Preferences
  • View My Rolls
  • Referrals: 1
Re: Pop Up?
« Reply #16 on: May 28, 2014, 06:36:58 PM »
I'm just glad I got it sorted out. That was really irritating me and distracting.