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Author Topic: Email notifications - missing information  (Read 1248 times)

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Offline AmberStarfireTopic starter

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Email notifications - missing information
« on: October 01, 2013, 01:47:24 PM »
Hi,

I'm notified by email when I receive PMs, and for some reason today, the body of the PM has been missing from the emails I've received. The message area has been blank on the email, while it has existed in PM.

Others may have reported it, but I figured it wouldn't do any harm to do so here.

Thanks,
~ Amber

Offline Oreo

Re: Email notifications - missing information
« Reply #1 on: October 01, 2013, 01:49:49 PM »
I had one show up that way, but the rest have been okay.

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #2 on: October 01, 2013, 01:52:27 PM »
Ok. The last one I got was 2 hours ago.

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #3 on: October 01, 2013, 01:56:03 PM »
This has been happening on a regular basis for me since the server switch.  About 50% of my messages are not there and none of the links people send me come through either. 

Also, my total emails count hasn't changed in months.

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #4 on: October 01, 2013, 02:01:49 PM »
BeMi: Do you mean your PM count? Out of curiousity, what number is it sitting on?

Um, that's if you don't mind me asking.
« Last Edit: October 01, 2013, 02:03:23 PM by AmberStarfire »

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #5 on: October 01, 2013, 02:55:51 PM »
32767 - I never delete.

Offline Oreo

Re: Email notifications - missing information
« Reply #6 on: October 01, 2013, 02:57:57 PM »
Mine has been changing. I know I was upset about the same time as we had the move I missed screen-capturing my 10101st PM and it is now 10396

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #7 on: October 01, 2013, 03:02:24 PM »
32767 - I never delete.

It could be that the maximum integer size on the table column for emails is a smallint, signed. It might be why it's not incrementing:
http://dev.mysql.com/doc/refman/5.0/en/integer-types.html

Offline Starcry

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Re: Email notifications - missing information
« Reply #8 on: October 01, 2013, 03:10:24 PM »
I noticed I haven't been receiving notifications via email at all since the transfer. Then again I assume I have to turn it back on or something?

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #9 on: October 01, 2013, 03:14:52 PM »
I noticed I haven't been receiving notifications via email at all since the transfer. Then again I assume I have to turn it back on or something?
Veks had turned off all notifications back when we where having gmail issues with the old host.  You probably do have to reset that.

It could be that the maximum integer size on the table column for emails is a smallint, signed. It might be why it's not incrementing:
http://dev.mysql.com/doc/refman/5.0/en/integer-types.html

That might be possible.  I've just been working on ignoring it.  Things are busy on the getting it up and running front. :-)

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #10 on: October 01, 2013, 03:17:21 PM »
You might be the first person to have maxed that out.

Unrelated: I sent myself a test message on E just before and the body of the msg came through ok in the notification.

Offline Oreo

Re: Email notifications - missing information
« Reply #11 on: October 01, 2013, 03:18:24 PM »
Does it still have the red notice that you are getting new PMs?



Offline Starcry

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Re: Email notifications - missing information
« Reply #12 on: October 01, 2013, 03:42:45 PM »
I <3 you guys so bad! Thank you. All turned on. :)

Offline Oniya

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Re: Email notifications - missing information
« Reply #13 on: October 01, 2013, 03:57:12 PM »
It could be that the maximum integer size on the table column for emails is a smallint, signed. It might be why it's not incrementing:
http://dev.mysql.com/doc/refman/5.0/en/integer-types.html

I thought BeMi's number looked suspiciously familiar.   :D

Offline Vekseid

Re: Email notifications - missing information
« Reply #14 on: October 01, 2013, 05:46:20 PM »
32767 - I never delete.

>_>

Code: [Select]
alter table smf_members modify column instant_messages int(11);

<_<

As for missing the notification text - all I can think of is if you accidentally clicked a setting?

Some will spamfilter links, additionally.

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #15 on: October 01, 2013, 06:01:13 PM »
>_>

Code: [Select]
alter table smf_members modify column instant_messages int(11);
I don't understand.

Quote
<_<

As for missing the notification text - all I can think of is if you accidentally clicked a setting?

Some will spamfilter links, additionally.
The text is only missing sometimes.  I didn't change any settings and even when I checked on that a while back it was set to allow images and attachments.  I get them in emails from other sources. 

Offline Tharic

Re: Email notifications - missing information
« Reply #16 on: October 01, 2013, 06:20:21 PM »
I don't understand.

He modified the back end table and hopefully fixed your problem.

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #17 on: October 01, 2013, 07:05:02 PM »
Ah.  I sent a test message and the number went up by 1.  I guess that means all the messages from all the months it was broken can't be added to it.  *nods*

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #18 on: October 01, 2013, 07:12:03 PM »
It's possible that if you delete one of those messages (since it got stuck), you might delete all of them inadventantly that have the same id. It really depends on what the delete statement is. It's possible to change the numbers, but Veks would probably have to go in and do it manually. It's usually less problematic to leave it be.


Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #19 on: October 01, 2013, 07:20:24 PM »
As a test some time ago, now sure just when but months at least, I sent a message to myself to see what would happen if I did delete it and while the number didn't advance when it was received it did decrease by one when I deleted it.  The next inbound message advanced it by one and there it stayed until today.
« Last Edit: October 01, 2013, 07:45:36 PM by Beguile's Mistress »

Offline AmberStarfireTopic starter

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Re: Email notifications - missing information
« Reply #20 on: October 01, 2013, 07:30:19 PM »
Ok. That's odd but I'm sure it's good that it didn't delete all of the ones that sat on the same number.

Offline Vekseid

Re: Email notifications - missing information
« Reply #21 on: October 01, 2013, 08:41:43 PM »
Ah.  I sent a test message and the number went up by 1.  I guess that means all the messages from all the months it was broken can't be added to it.  *nods*

Can fix it sortof, only two people hit the max.

Offline Moirae

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Re: Email notifications - missing information
« Reply #22 on: October 01, 2013, 08:51:04 PM »
I've also been noticing the same lack of PM text in the email notification.  It seems to mostly open when the PM is either large or with quotes (even if it's a small PM but including a quote from a prior message).  This started happening when I changed my general notification settings (wanting to see further replies without having to log in due to not being able to access Elliquiy at work), or at least that's when I noticed it, and remains acting this way even though I've gone back to my default settings. 

Offline Beguile's Mistress

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Re: Email notifications - missing information
« Reply #23 on: October 01, 2013, 08:53:19 PM »
Can fix it sortof, only two people hit the max.
It's not all that important so only if you have time, please.  I know how busy you are right now.

Offline Geraint

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Re: Email notifications - missing information
« Reply #24 on: October 01, 2013, 10:52:11 PM »
It's been happening to me for weeks, also sporadically, and I only have 7,500 messages.  I hope there's a fix for it, as I often rely on my e-mail to read the text when I can't be on site.

I had also altered a notification parameter during the auction, but then set it back to what it was. before.