S7 Edge rebooting randomly.

Started by River, January 08, 2017, 12:17:45 AM

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River

So, I'll give some history I suppose.

I bought my S7 Edge in early/mid 2016. It work wonderfully until someone stepped on it and broke the screen. The LCD worked fine, but the glass was broken. I sent the phone away to be repaired by an official Samsung repairer through their warranty service. I got the phone back and it looked as if it was brand new. I had no troubles with it until a week or two ago. One weekend I installed a new update on my phone since it notified me of it. Ever since, the phone has been restarting randomly. I'd be listening to spotify or doing nothing, and it just restarts.

I've gone through all the listed fixes for such an issue, such as putting it in safe mode. (Still reboots.) did a factory reset (Still reboots) cleared the cache (still reboots) So pretty much every fix aside from putting a new firmware on it. I was wondering if there was anything I missed or are there people who have gone through something similar on an android device?
𝖲𝗍𝖺𝗍𝗎𝗌: Open to suggestions for future scenarios.
𝖫𝗂𝗄𝖾𝗌 𝖺𝗇𝖽 𝖣𝗂𝗌𝗅𝗂𝗄𝖾𝗌
𝖥𝗋𝖾𝗊𝗎𝖾𝗇𝖼𝗒: within 48-72 hours.

firepyre

Does it still reboot if it's left on the charger? If it doesn't, it could be a battery issue. Otherwise, I'd say you've done basically everything you can without trying to reflash the firmware. If it's not the battery your best bet is probably to take it back in, and see if you can get it covered by the warranty again. You could try reflashing the firmware yourself, but if it tries to reboot while you're doing it, you run the risk of bricking the phone, so I wouldn't recommend it.

River

Battery was looked at and tested at the repair center and pass the tests. The issue did not start occuring until I updated it. The restarts have been happening ever since. Today the phone wouldn't even turn on without me doing the volume down + power reset.
𝖲𝗍𝖺𝗍𝗎𝗌: Open to suggestions for future scenarios.
𝖫𝗂𝗄𝖾𝗌 𝖺𝗇𝖽 𝖣𝗂𝗌𝗅𝗂𝗄𝖾𝗌
𝖥𝗋𝖾𝗊𝗎𝖾𝗇𝖼𝗒: within 48-72 hours.