I'm not making excuses for bigots, but this is an incredibly slanted article. The only statements are from the corporate office, and there's no comment from the supposed villain. For all we know, that particular chapter might be known for being rowdy drunks, and the manager could have said, "I wouldn't have taken the booking if I had known it would have been your group". Comments like that are easy to misconstrue in the wrong circumstances. In that case, it would have had nothing to do with gays and everything to do with individual behavior, for which they should absolutely be held accountable.
Would like to hear both sides of the story before passing judgement plzkthx.
(Edited for clarity.)