Count off the good, the bad, and the crazy.
The Good: Dell replaces all parts on laptop for free and usually promptly.
The Bad: Dell takes two months to determine my E1505 laptop was junk and send out a replacement.
The Crazy: Dad's desktop went into Best Buy so they could install a new graphics driver (I know, DIY, but I was young.) Best Buy successfully installs the graphics driver, but erases half of the programs installed on it. When confronted with the issue, the tech reinstalls the programs but refuses to acknowledge anything went wrong. Dad and little brother catch sight of repair log on tech's desk describing the programs reinstalled by tech and some complaints about being forced to do the job.