Browser problem

Started by Oniya, May 25, 2021, 07:29:35 PM

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Oniya

May 25, 2021, 07:29:35 PM
So, Little Oni just started having some browser problems today.  Chrome, and the Avast browser refuse to load any pages (endless spinning), and when she launches Firefox, it claims that Firefox is already running - except that Task Manager doesn't show anything but the 'Close Firefox' dialog box as an active process.

She's able to connect to the Internet with Discord (desktop app) and connect to Minecraft servers, so the Chrome and Avast behavior isn't due to a bad cable or anything on those lines.

Anyone got any ideas?
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

Timeless

#1
May 25, 2021, 11:58:18 PM
Quote from: Oniya on May 25, 2021, 07:29:35 PM
So, Little Oni just started having some browser problems today.  Chrome, and the Avast browser refuse to load any pages (endless spinning), and when she launches Firefox, it claims that Firefox is already running - except that Task Manager doesn't show anything but the 'Close Firefox' dialog box as an active process.

She's able to connect to the Internet with Discord (desktop app) and connect to Minecraft servers, so the Chrome and Avast behavior isn't due to a bad cable or anything on those lines.

Anyone got any ideas?

Had you tried restarting the PC - which I figured you might had. I'm wondering whether you have any extensions on either browser which would interfere and causing the issues. I know I had an issue where Youtube couldn't load videos, and then I realized it is because of an extension I used. That was resolved very quickly though, but you could try starting the browser without the extensions first?

Oniya

#2
May 26, 2021, 12:14:50 AM
She told me that she did a restart, but is there a way to launch it without extensions?  (right-click context menu or somesuch?)  I also found out she did what I'd call a 'soft' restart (from the menu) as opposed to a full shut-down/power-off/power-up restart, which might have left something not-quite-closed, so we're going to do another check in the AM.
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

Timeless

#3
May 26, 2021, 12:47:01 AM
Quote from: Oniya on May 26, 2021, 12:14:50 AM
She told me that she did a restart, but is there a way to launch it without extensions?  (right-click context menu or somesuch?)  I also found out she did what I'd call a 'soft' restart (from the menu) as opposed to a full shut-down/power-off/power-up restart, which might have left something not-quite-closed, so we're going to do another check in the AM.

I found this. Basically you could to try to get Firefox to troubleshoot and see what's the issue.

Oniya

#4
May 26, 2021, 02:32:19 PM
Going to try this.  The full restart didn't fix it, and she managed to clear her cache before it went into the loop (which still didn't fix it).  Still having the same problem with Chrome and Avast SafeBrowser, but she didn't do a 'hard' restart before trying those.  I sent her the link so she could pull it up on her laptop rather than have me try to explain everything.
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

TheTech

#5
May 26, 2021, 08:18:39 PM Last Edit: May 26, 2021, 08:20:14 PM by TheTech
With macs, when this issue occurs on all browsers its malware. Malwarebytes works pretty good to find that. Not really sure Avast is all that good. I am a tech as my name suggests :D If you dont have it,  get the installer on one of your other computers, put it on a thumbdrive and bring it over, install. Nothing else but internet related things. Sounds like something might have put a proxy on which is looping you to localhost maybe.

Also restart in safe mode to see if the behavior continues. https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Oniya

#6
May 28, 2021, 02:30:38 PM
While MalwareBytes did find and fix a couple of things, it turned out that the whole thing hinged on a Java update. 
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

TheTech

#7
May 28, 2021, 07:08:29 PM
That sounds accurate in a twisted way. Get chrome and firefox installed too is my suggestion. IE kinda sucks sometimes.

Oniya

#8
May 28, 2021, 07:26:21 PM
IE is the best browser - to download a decent browser with.  ;D

(And it's finally almost dead.)
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

TheTech

#9
May 28, 2021, 08:01:52 PM
LOL Its called the Edge but its still IE :D I'd still get the other two, just in case....

Oniya

#10
May 28, 2021, 08:23:41 PM
Currently, she has Firefox, Chrome, Avast SafeBrowser and one called Pale Moon (for playing with old Flash avatar-creation apps).  She's never really used IE.
"Language was invented for one reason, boys - to woo women.~*~*~Don't think it's all been done before
And in that endeavor, laziness will not do." ~*~*~*~*~*~*~*~*~*~*~Don't think we're never gonna win this war
Robin Williams-Dead Poets Society ~*~*~*~*~*~*~*~*~*~*~*~*~*~Don't think your world's gonna fall apart
I do have a cause, though.  It's obscenity.  I'm for it.  - Tom Lehrer~*~All you need is your beautiful heart
O/O's Updated 5/11/21 - A/A's - Current Status! (Oct 31) - Writing a novel - all draws for Fool of Fire up! Requests closed

TheTech

#11
May 30, 2021, 03:54:55 PM
Well the good thing is they are phasing out java eventually.
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