Oh my God, Kalen, you've killed me with laughter.
I'll share a few of my own. :)
Gloss: 'Thank you for calling Charter Cable, my name is Jennifer, how can I assist you today?'
Customer: Yeah, I gotta ask you some questions about my bill. (Note, my supervisor was listening in to this call. He was right beside me).
Gloss: -Pulls up account- Okay sir, can you verify your name on the account, please?
Customer: -Pause- Sony.
Me: ... (thinking: WTF?! ) No sir, your name please?
Customer: -Gives name of digital convertor-
Supervisor: -Trying not to laugh- Just skip that part.
And another one.
Customer: Yeah, I wanna set up a new account.
-Goes through process of locating address to see if we can service their area- Can I get the name of your city? (Note, I worked for mainly the Southern US).
Me: ... No, ma'am, the name of your city
Me: ... No, the name of your CITY please.
Me: -Head desk, head desk- Name of your CITY please?
Customer: Oh, was I saying Kentucky? HAHAHA.
And just a quick one... my room mate worked at the same place as me. The customer wanted to pay their bill over the phone... in, get this...