The lobby of VRS is chic and well-appointed -- the couches and end tables are done in VRS logo colors, and where soft fabrics and plush pillows don't cover, everything is in gleaming chrome and carbon fiber veneer. Everything is familiar -- even the receptionist, a young, attractive woman with a sharp, efficient look to her. You realize that you'll need to go through her to get into the office since the guest pass is for the building and not for any particular company. Not remembering her name, you approach her with a smile and show your guest pass with a guilty, "whoops," look, hoping she'll recognize you and the situation and help you. Instead, though, she looks at you blankly and with some amount of confusion and says simply, "How can I help you?"
You're relatively new to VRS, sure, but you are certain that there have been plenty of company meetings already where everyone must have seen you -- hell, you spoke at the last two. Recovering quickly, you explain that you're Calliope Techne, VP of Engineering, and that security told you that the system downstairs had lost your record. Now you seem to have triggered an entirely new reaction in the woman watching you, as her face is now shifting between a look of "oh, I see, this is some kind of a joke," and, "why do I always get the crazy ones?"
"Todd Buckner is the VP of Engineering of VRS, ma'am," she says in a carefully neutral tone. You look at her in shock. Is she just daft, or maybe back from a very long leave of absence? Did someone put her up to playing some kind of elaborate practical joke? Today wasn't a good day for jokes, and you don't really have time for open-ended delays. So you take a deep breath and
A. Calmly ask her to look in the system for your name and position and wait for her to realize her mistake.
B. Launch into a detailed exposition of how Buckner was moved to special projects, how the board did a search, found you, hired you, list your hire date, so that she realizes she must be wrong and finds what she needs to know and fixes your badge.
C. Ask to speak to someone who knows what he or she is talking about -- such as Henry Case, the CEO of VRS.